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Frequently Asked Questions
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Q: How long is my membership active?
A: Memberships expire 365 days from date of purchase; active renewed memberships maintain their current expiration date.
Q: How long after I purchase a membership will I receive my membership card?
A: If you purchase the cards at the front gate, you will receive your permanent cards immediately. If you purchase them through the mail, phone, or online you will receive your card within 2 weeks. Howerver, during this time you may obtain a temproary card at the Membership Services Office at the Front Gate of the Zoo with photo ID.
Q: I have not yet received my membership cards in the mail and I want to visit the zoo, what can I do?
A: If you are an active member, you will need to show a photo ID at the Membership services window to receive a temporary card until you receive your permanent cards in the mail (typically within 5-10 business days). You can call the Membership office at (317)630-2046 to check the status of your membership.
Q: Can I renew my membership online?
A: Yes! Please click here to purchase your membership online. Once you have purchased it online, you will receive a confirmation email which can be printed off and brought to the Zoo for admittance. Your permanent membership cards will arrive in the mail within 5-10 business days. You can also purchase your membership over the phone by calling (317)630-2046 or you can purchase it on your first visit to the Zoo.
Q: What should I do if I’ve lost my membership card?
A: Membership cards can be replaced for a $5 reissue fee. You can do this on your next visit to the Zoo at the Membership services window or over the phone by calling (317)630-2046.
Q: Can my friend or relative borrow my membership card?
A: No, memberships are nontransferable and are intended only for the primary individuals listed on the membership card.
Q: Will my membership at the Indianapolis Zoo obtain admittance to other zoos?
A: You will need to contact the zoo that you plan on visiting as each zoo has different policies. Currently, the Indianapolis Zoo offers members of other AZA institutions a 10% discount off general admission fees.
Q: Can a relative or friend use my Family +2 membership if I am not present?
A: No, one of the two primary cardholders must be present in order to get two additional guests in to the Zoo.
Q: Do I receive a discount on any additional guests that I bring?
A: Yes, the Zoo offers a 20% discount for any additional member guests that you bring to the Zoo.
Q: Do I have to pay extra for events like ZooBoo or Christmas at the Zoo?
A: No, ZooBoo presented by The Sallie Mae Fund and Marsh Christmas at the Zoo are covered by your membership card. Typically members enjoy a discount on other special events and classes as well.
Q: What is the eNews and how do I sign-up?
A: The eNews is our monthly newsletter that contains cool exclusive features, articles and animal stories. It also contains valuable information about upcoming events and a discount coupon for members to renew their membership. Click here to sign-up for our monthly eNews. Please provide your membership number located on your membership card.
Q: Does my membership cover parking?
A: Yes, with your membership card, you can receive free parking when visiting the Zoo during regular Zoo hours. This is a $5.00 savings every time you visit.
Q: Do I get free admission with my membership?
A: Yes! You can even use your membership the same day you purchase it.
Q: Will I get to see new exhibits before the general public?
A: Yes, we give our members a sneak peek at new animal exhibits.
We hope that you are able to find an answer to your membership question, but if not, you can contact us by calling (317)630-2046 or by clicking here.
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