Frequently Asked Questions

Q: How long is my membership active?
A: Memberships expire 365 days from date of purchase; active renewed memberships maintain their current expiration date.

Q: How long after I purchase a membership will I receive my membership card?
A: If you purchase the cards at the front gate, you will receive your permanent cards immediately. If you purchase them through the mail, phone, or online you will receive your card within 2 weeks.  However, during this time you may obtain a temporary card at the Membership Services window at the Zoo's front gate with valid photo ID.

Q: I have not yet received my membership cards in the mail and I want to visit the zoo, what can I do?
A: If you are an active member, you will need to show valid photo ID at the Membership Services window to receive a temporary card until you receive your permanent cards in the mail (typically within five to 10 business days). You can call the Membership office at (317) 630-2046 to check the status of your membership.

Q: Can I renew my membership online?
A: Yes, you can purchase your membership online. Once you have purchased it online, you will receive a confirmation e-mail which can be printed and brought to the Zoo if you choose to visit before your receive your membership cards. Your permanent cards will arrive in the mail within five to 10 business days.  You can also purchase your membership over the phone by calling (317) 630-2046, or at the front gate on your next visit.

Q: What should I do if I’ve lost my membership card?
A: Membership cards can be replaced for a $5 reissue fee. You can do this on your next visit to the Zoo at the Membership Services window, or over the phone by calling (317) 630-2046.

Q: Can I heat laminate my membership card?
A: No, the Indianapolis Zoo membership cards are made of a heat-sensitive material that will cause them to turn black if they are heat laminated.  We encourage you to use cold contact paper.

Q: Can my friend or relative borrow my membership card?
A: No, memberships are nontransferable and are intended only for the primary individuals listed on the membership cards.

Q: Will my membership at the Indianapolis Zoo obtain admittance to other zoos?
A: You will need to contact the zoo that you plan on visiting as each zoo has different policies. Currently, the Indianapolis Zoo offers members of other AZA institutions a 10% discount on general admission.

Q: Can a relative or friend use my Family +2 membership if I am not present?
A: No, one of the two primary cardholders must be present in order to get two additional guests into the Zoo.

Q: Do I receive a discount on any additional guests that I bring?
A: Yes, Zoo members enjoy a discount on admission for guests that accompany them.

Q: Do I have to pay extra for events like Halloween ZooBoo or Christmas at the Zoo?
A: No. Halloween ZooBoo, Christmas at the Zoo, and concert series Zoolapalooza and Animals & All That Jazz are covered by your membership card. Typically members enjoy a discount on other special events as well.

Q:  What is the eNews and how do I sign-up?
A:  The eNews is our monthly electronic newsletter that contains cool exclusive features, articles and animal stories.  It also contains valuable information about upcoming events and special opportunities for members. 

You can send us an e-mail to sign-up for our monthly eNews.  Please provide the names listed on your membership, as well as your member number, which is located above the barcode, to the right of the expiration date on your membership card. 

Q: Does my membership cover parking?
A: Yes, with your membership card, you can receive free parking when visiting the Zoo during regular Zoo hours. This is a $6 savings every time you visit.

Q: Do I get free admission with my membership?
A: Yes! You can even use your membership the same day you purchase it.

Q: Will I get to see new exhibits before the general public?
A: Yes, we give our members a sneak peek at new animal exhibits.