Institute Part Time Receptionist
wide variety of educational and conservation-oriented programs at the
Indianapolis Zoo are managed under the auspices of the Hix Institute for
Research and Conservation. A multi-disciplined team of educators,
scientists, conservationists, and other Zoo staff develop and implement a
far reaching series of programs that have a measurable, significant and
positive impact on wildlife and wild places around the planet, and help
transform the City of Indianapolis into a community that embraces
environmental stewardship as a core value. Indianapolis Zoo is very proud of
its ongoing educational programs, online resources, as well as our programs
for students, young people, and teachers.
As one of the public’s first contacts with
the Zoo, the Receptionist at the Hix Institute must be committed to
providing outstanding customer service to external and internal customers.
In this year-round, part-time hourly position, the Receptionist answers and
returns phone calls in a polite, prompt and professional manner; greets
visitors to the Institute; provides assistance with scheduling education
programming; and provides administrative support to the HIx Institute staff.
Specific duties include, but are not limited to:
Assisting guests with scheduling
educational programming and revising educational programming on the
online reservation system, including: Distance Learning, Overnights,
Camps, Dolphin In-Water, and Art Adventures.
Completing and distributing information
regarding educational programming and rosters to appropriate staff.
Completing and mailing or emailing confirmation materials to
Managing the reception area, keeping it
neat, clean, orderly and supplied.
Managing the rental of educational
suitcases and kits available through the Hix Institute. Ensuring that
items removed are returned for future use.
Overseeing the communication of room
set-ups with Grounds Maintenance to insure the proper room set-up for
each program. Printing building’s scheduled events on a weekly basis and
being aware of Hix Institute space being utilized.
Emailing Security Department weekly to
confirm Hix Institute evening events.
Knowledge, Skills, and Abilities required:
● Extraordinary aptitude for
dealing with people, always maintaining a friendly, courteous, and
● Strong organizational and problem
● Excellent oral communication
● Proficiency in accuracy, detail,
● Ability to work under pressure.
● Ability to assess situations and
use good procedural judgment and follow through.
● A minimum of two years telephone
customer service experience required.
Application deadline is February 28, 2013.
Candidates must apply on-line for this position. Candidates are
encouraged to attach resumes and cover letters. Please include your
ONLY ON-LINE APPLICATIONS ARE ACCEPTED (see
below). Mailed, faxed, and delivered applications will not be
In the “position desired” section of the
Employment Application, please enter “Hix Receptionist.”
No phone calls please.
Online Job Application